Shell launches artificial intelligence chatbot for B2B lubricants customers and distributors

Shell Lubricants has introduced Shell LubeChat, the first artificial intelligence (AI)-powered chatbot tool for B2B lubricants customers. Shell LubeChat is an online chat robot that is designed to give users around the world easy, real-time access to product support, technical services and lubricants data. Currently available in the United States, China and India, this service will also launch in the United Kingdom in the coming weeks and other markets later in the year.

“Customers and distributors are at the heart of our business here at Shell. We are continually investing in new solutions and services that make their lives easier and more convenient, and we expect digital platforms to play a key role moving forward,” said Roger Moulding, vice-president of Shell Lubricants Marketing.

Shell LubeChat can be used across a wide range of businesses and sectors, including general manufacturing, construction, agriculture, power and fleet. The platform is equipped to help users in a variety of ways, including finding the right product for their equipment, accessing technical and safety data sheets on Shell Lubricants products, learning through case studies how others have helped improve their operations with Shell Lubricants products, getting the recommended Shell alternative to other products in the market, and finding authorized distributors closest to them.