Washington Gas Earns “Most Trusted Brand” Rating in National Energy Utility Study

Market Strategies International names Washington Gas as a top trusted
utility brand among residential customers

WASHINGTON–(BUSINESS WIRE)–Washington Gas, a WGL (NYSE: WGL) company, has been ranked as a Most
Trusted Brand in 2017 among residential utility customers, according to
a new Cogent Reports™ study by Market Strategies International. The
findings, which designate 44 utilities across the country as “Most
Trusted Brands,” can be found in The
2017 Utility Trusted Brand & Customer Engagement: Residential study.

Washington Gas was recognized for several factors, including its
customer focus, company reputation and advocacy, community support,
communications effectiveness, environmental dedication and reliable
quality. Founded in 1848, Washington Gas delivers natural gas to more
than 1.1 million customers throughout the Washington D.C. region.

“Washington Gas takes great pride in our strong commitment to customer
service while holding safety paramount. The company continues to expand
new service offerings and remains committed to community engagement
while delivering clean, reliable and affordable natural gas to our
customers,” said Adrian Chapman, President and Chief Operating Officer,
Washington Gas. “We are honored to be recognized as a trusted company by
our customers and the communities we serve, and will continue providing
clean energy solutions as we uphold our dedication to corporate
citizenship.”

A Washington Gas initiative that played a key role contributing to this
recognition includes recently establishing its customer service, credit
and collections and billing operations in Virginia. More than 200 new
jobs were established in Virginia as the company transitioned from
offshore customer service operations to a domestic call center
contractor in Hampton and Martinsville. The company also continues its
robust customer communications efforts by providing information on
natural gas safety, energy conservation, federal and regional energy
assistance programs as well as information to assist customers in
understanding their bills and the options to pay bills online and by
telephone.

For WGL, parent company of Washington Gas, giving back to the community
is a core company value, whether through volunteer time, philanthropic
work or charitable contributions. Last year, WGL and its more than 1,500
employees volunteered more than 12,000 hours to help those in need
across the region. The company also provided more than $1 million in
corporate contributions to 135 local organizations.

The study is in its fourth year and benchmarks brand performance on a
quarterly basis among 59,823 utility consumers. The brand trust index is
based upon 35 rating questions that relate to a suite of emotional
attachment and management performance factors. The Most Trusted Brands
group of utilities scored 40 points higher on brand trust than their
industry peers.

About Washington Gas

Washington Gas Light Company is a regulated natural gas utility
providing safe, reliable natural gas service to more than 1.1 million
customers in the District of Columbia, Maryland and Virginia. A
subsidiary of WGL Holdings, Inc. (WGL), the company has been providing
energy to residential, commercial and industrial customers for 169 years.

About WGL

WGL (NYSE: WGL), headquartered in Washington, D.C., is a leading source
for clean, efficient and diverse energy solutions. With activities and
assets across the U.S., WGL consists of Washington Gas, WGL Energy, WGL
Midstream and Hampshire Gas. WGL provides options for natural gas,
electricity, green power and energy services, including generation,
storage, transportation, distribution, supply and efficiency. Our
calling as a company is to make energy surprisingly easy for our
employees, our community and all our customers. Whether you are a
homeowner or renter, small business or multinational corporation, state
and local or federal agency, WGL is here to provide Energy Answers. Ask
Us. For more information, visit us at wgl.com.

Contacts

Washington Gas
News Media:
Bernie Tylor, 202-624-6778
[email protected]
or
Financial
Community:
Douglas Bonawitz, 202-624-6129