The City of Hamilton Celebrates Completion of $1 Million in Repairs and 3 Years of Partnership with Service Line Warranties of Canada

HAMILTON, Ontario–(BUSINESS WIRE)–#HomeRepairs–Three years ago, the City of Hamilton began a partnership with Service
Line Warranties of Canada (SLWC), a leading home service repair plan
provider. Through the partnership, Hamilton residents have the option to
sign up for service plans, ranging in monthly cost from $5.00 to $6.50,
to protect against the high cost of emergency repairs to their exterior
water and sewer service lines, as well as interior plumbing and drainage
systems.

Since the partnership began in September 2014, nearly 12,000 Hamilton
residents have signed up for an optional SLWC service plan, with many
signing up for multiple plans. As of today, customers have benefitted
from $1 million in repairs, ranging from small repairs to entire service
line replacements. Those customer savings are investments by SLWC in
local infrastructure improvements and dollars kept in the community
utilizing local contractors who perform the repairs. Additionally, the
City’s homeowners who have needed service over the past year report a
97% satisfaction rate.

“We entered into this partnership three years ago to help protect our
residents who might not be aware that they are responsible for the
maintenance and repair of water and sewer service lines on their
property,” said Mike Zegarac, City of Hamilton General Manager of
Finance and Corporate Services. “Residents should continue to consider
enrolling in this program. Accessing warranty protection will assist
residents who may become inconvenienced by service line failures to
their homes.”

Hamilton homeowners continue to express their satisfaction with the
program in post repair surveys:

“This is an excellent program that I have mentioned to several of my
friends and it provides prompt and professional service. Highly
recommended this to many people.”

“It gives me peace of mind and a sense of comfort knowing help is a
call away when faced with plumbing issues, and to know that the help is
quick, friendly and professional.”

“I wasn't sure this was a good idea and then I had a broken pipe in
my basement on Easter weekend and it was fixed quickly.”

“Excellent service, happy that it is available in Hamilton.”

“When a homeowner’s water line breaks or sewer line becomes blocked, it
can be an overwhelming situation. Suddenly, you’re looking at hundreds
or even thousands of dollars for a problem you probably didn’t even know
existed the day before,” said Tom Rusin, CEO of HomeServe, SLWC’s parent
company. “We are proud of our partnership with the City of Hamilton and
that we have been able to relieve the stress of emergency repairs for so
many City homeowners over the past three years.”

The water and sewer lines from the home to the City of Hamilton’s main
connections are the responsibility of the homeowner. Since repairs to
these pipes are not covered by basic homeowner’s insurance or by the
City, homeowners are left with the inconvenience of navigating emergency
repairs on their own. SLWC’s service plans serve as a line of defense,
ensuring that in the event of an unexpected repair, the burden on
homeowners is minimized or eliminated.

Homeowners with questions or who wish to receive more information about
SLWC or the plans available to the City of Hamilton residents can call
1-855-326-4730 or visit www.slwofc.ca.

About Service Line Warranties of Canada

Service Line Warranties of Canada (SLWC) is part of HomeServe USA Corp (HomeServe),
a leading provider of home repair solutions serving over 3.1 million
customers across Canada and the U.S. SLWC is a trusted source of utility
line protection plans, accredited by the Better Business Bureau with an
A+ rating and endorsed by the Local Authority Services of Ontario as a
preferred services provider. Together with HomeServe, SLWC is dedicated
to supplying best-in-class repair plans and delivering superior customer
service to consumers directly and through 500 leading municipal, utility
and association partners in North America.For information on SLWC please
visit www.slwofc.ca.

Contacts

HomeServe USA
Myles Meehan, 203-356-4259
[email protected]