TCN Executive Vice President, Asia Pacific Li Tiatia to Present its Advanced Cloud-based Contact Center Technology at Australian Utility Week

Contact center industry expert Tiatia to demonstrate TCN’s
omnichannel features with pertinent strategies, insights and case
studies for utility companies worldwide

–(BUSINESS WIRE)–#CallCenter–TCN, Inc.:

WHAT:
The 15th
Annual Australian Utility Week Expo will bring together more than
2,000 utility professionals from the electricity, gas and water sectors
around the world on November 29-30, 2017. The international expo is the
largest event of its kind in the Australasia region and will focus on
digital transformation and customer centricity.

Li Tiatia, executive vice president, Asia Pacific for TCN,
Inc., the leading provider of cloud-based call center technology for
enterprises, contact centers, BPOs, collection agencies and utility
companies worldwide, will present on TCN’s advanced cloud-based contact
center technology platform and its customizable omnichannel features.
Tiatia will also discuss how to quickly activate and execute
comprehensive campaigns for utility companies, addressing unified and
interactive communications, appointments and overdue accounts, emergency
notifications, service interruptions and personalized customer service.

WHEN & WHERE:
Australian Utility Week
Melbourne
Convention and Exhibition Center
1 Convention Centre Pl, South
Wharf VIC 3006, Australia

TCN’s Presentation at Technical Zone (#B01) – Wednesday, November 29,
2017, 1:30 p.m. AEDT
TCN’s Technology Showcase (Booth: D04) –
November 29 – 30, 2017, 10:00 a.m. – 5:00 p.m. AEDT

For more information about the conference and to register your free pass
as a TCN guest, visit: http://www.australian-utility-week.com/TCNguest.

WHO:
Li Tiatia, executive vice president, Asia Pacific
for TCN
Li Tiatia serves as the executive vice president,
Asia-Pacific for TCN. In this role, he is responsible for operations,
professional services, training organizations and management of customer
care services, business development and strategic partnerships in Asia,
Australia, New Zealand, New Guinea and neighboring islands in the
Pacific Ocean. Tiatia brings more than 20 years of extensive background
in business management, business process, contact center operations and
management, command center operations and workforce management to TCN.

Prior to joining TCN, Tiatia worked at Convergys Corporation where he
managed several departments, including operations, business and
workforce forecasting, scheduling and client/site implementations. He
held several positions during his tenure with the company, working his
way up to a senior leadership role where he oversaw the global workforce
management and business process organizations (BPOs).

About TCN

TCN is a leading provider of cloud-based call center technology for
enterprises, contact centers, BPOs, and collection agencies worldwide.
Founded in 1999, TCN combines a deep understanding of the needs of call
center users with a highly affordable delivery model, ensuring immediate
access to robust call center technology, such as predictive dialer, IVR,
call recording, and business analytics required to optimize operations
and adhere to TCPA regulations. Its “always-on” cloud-based delivery
model provides customers with immediate access to the latest version of
the TCN solution, as well as the ability to quickly and easily scale and
adjust to evolving business needs. TCN serves various Fortune 500
companies and enterprises in multiple industries including newspaper,
collection, education, healthcare, automotive, political, customer
service, and marketing. For more information, visit http://www.tcnp3.com
or follow on Twitter @tcn.

Contacts

Gabriel Marketing Group
Michiko Morales, 1-571-455-9996
michim@gabrielmarketing.com