Subzero Temperatures & Snow in the Forecast: New Jersey American Water Emphasizes Need to Guard Against Frozen Pipes

VOORHEES, N.J.–(BUSINESS WIRE)–#InfrastructureMatters–It looks like the subzero temperatures and winter weather are here to
stay for a while, so New Jersey American Water is urging homeowners to
act now to prevent frozen and damaged household pipes.

“With the extreme cold temperatures and a pending snow storm, our crews
are ready to handle any main breaks or service disruptions that come our
way. We are also asking customers to take immediate steps to protect
vulnerable areas of their homes to avoid frozen pipes that can burst and
result in costly damage to their properties,” said New Jersey American
Water Vice President of Operations Thomas Shroba.

Property owners are responsible for maintenance of the water service
line from the curb to the house, as well as any in-home piping. New
Jersey American Water encourages residents to take the following
precautions to reduce the risk of freezing and bursting pipes:

WHAT TO DO:

• Familiarize yourself with areas of your home most susceptible to
  freezing, such as basements, crawl spaces, unheated rooms and outside
  walls.
• Eliminate sources of cold air near water lines by repairing broken
  windows, insulating walls, closing off crawl spaces and eliminating
  drafts near doors.
• Locate your main water shut-off valve. When you locate the valve, mark
  it with an identification tag. The valve is typically located where
  the water line enters the home. This could be in the basement,
  crawlspace, or utility closet.
• If a pipe freezes or bursts, shut the water off immediately.
• Protect your pipes and water meter. Wrap exposed pipes with insulation
  or use electrical heat tracing wire; newspaper or fabric might also
  work. For outside meters, keep the lid to the meter pit closed tightly
  and let any snow that falls cover it. Snow acts as insulation, so
  don't disturb it.
• If you are going to be away for a few days or more, leave your
  thermostat at 55 degrees to prevent freezing.

WHEN TEMPERATURES ARE CONSISTENTLY AT OR BELOW FREEZING:

• If you have pipes that are vulnerable to freezing, allow a small
  trickle of water to run overnight to keep pipes from freezing. The
  cost of the extra water is typically lower than the cost of repairing
  a broken pipe.
• Open cabinet doors to expose pipes to warmer room temperatures to help
  keep them from freezing.

IF YOUR PIPES FREEZE:

• Shut off the water immediately. Don't attempt to thaw frozen pipes
  unless the water is shut off. Freezing can often cause unseen cracks
  in pipes or joints.
• Apply heat to the frozen pipe by warming the air around it, or by
  applying heat directly to a pipe. You can use a hair dryer, space
  heater or hot water. Be sure not to leave space heaters unattended.
• Do not use kerosene heaters or open flames to thaw pipes inside your
  home.
• Once the pipes have thawed, turn the water back on slowly and check
  for cracks and leaks.

DURING SNOW EVENTS:

• Keep fire hydrants clear of snow and winter debris.
• Clear a three-foot perimeter around hydrants so firefighters can work.
• Clear a path from hydrant to street.
• Fire hydrants that remain clear at all times can save valuable time if
  firefighters need to access them in the event of an emergency.

For more helpful tips and to view New Jersey American Water cold weather
infographic, visit the Wise
Water Use page, on the company’s website at www.newjerseyamwater.com.

HELP REPORT LEAKS

New Jersey American Water also advises that sub-freezing temperatures
can cause water mains and service lines to break and cause unsafe
driving conditions. If you see a leak or your water service is
disrupted, please contact the company’s customer service center at
1-800-272-1325.

New Jersey American Water, a subsidiary of American Water, is the
largest investor-owned water utility in the state, providing high
quality and reliable water and/or wastewater services to approximately
2.7 million people. More information can be found at newjerseyamwater.com.
With a history dating back to 1886, American Water (NYSE: AWK) is the
largest and most geographically diverse publicly traded U.S. water and
wastewater utility company. The company employs 6,800 dedicated
professionals who provide regulated and market-based drinking water,
wastewater and other related services to an estimated 15 million people
in 47 states and Ontario, Canada. More information can be found by
visiting www.amwater.com.

Contacts

New Jersey American Water
Denise Venuti Free
Director of
Communications and External Affairs
856-782-2316
denise.free@amwater.com