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Selectra Selects NewVoiceMedia as Its Preferred Contact Center Partner
- #NewVoiceMedia--NewVoiceMedia,
a global provider of cloud contact center and inside sales technology
that enables businesses to have more successful conversations, today
announced that Selectra,
a leader in energy price comparisons, has chosen its ContactWorld for
Service platform to enhance its contact center operations and customer
experience throughout Europe.
Selectra signed a three-year agreement for ContactWorld, replacing previous contact center technology from Talkdesk that had a basic level of API integration with its Zoho CRM platform and very limited telephony infrastructure. NewVoiceMedia’s API-led contact center technology integrates seamlessly with the CRM software to ensure all customer interactions are tracked and service levels measured, offering the company communications that are complementary to its Zoho system.
The Paris-based firm selected NewVoiceMedia’s solution for its deep integration with Zoho, global insights and rich functionality, to offer the best possible experience for its European customer-base served largely from Madrid, while benefiting from a single view of performance across all its operating units.
With ContactWorld, the company’s customer service agents will benefit from immediate access to a customer's entire history of interactions and inbound calls can be intelligently managed and routed, ensuring callers are connected to the most appropriate consultant – improving handling time and customer satisfaction. With a true cloud environment, NewVoiceMedia also offers the company a flexible platform for growth and reduced capital investments.
Furthermore, advisors can log into the same system wherever they are, as all they need is a phone and internet connection, meaning they can work from multiple locations. The platform offers a real-time window into the entire contact center operation, so advisors can be easily managed, and customizable, rich reports allow the company to understand where improvement opportunities exist.
Aurian de Maupeou, co-founder of Selectra, comments, "We spent several months benchmarking contact center technologies and NewVoiceMedia’s pricing and ability to implement a new integration within tight deadlines made it the best choice. We integrated ContactWorld into Zoho in less than a month using NewVoiceMedia’s API-led platform, and are experiencing far superior integration capabilities than with our previous technology.”
Scott Sampson, Chief Revenue Officer of NewVoiceMedia, adds, “We’re delighted to be working with Selectra and further accelerating our business throughout Europe. ContactWorld’s seamless CRM integration, scalability and flexibility will help the company deliver a completely unique and personalized customer experience to thousands of customers across Europe, while also improving advisor performance and satisfaction.”
Founded in 2007, Selectra helps residential and business customers reduce their electricity, gas, Internet and mobile phone bills. In 2016, 250,000 households and families used the company for their electricity or gas contracts.
For further information about NewVoiceMedia, visit www.newvoicemedia.com.
- ENDS –
About NewVoiceMedia
NewVoiceMedia’s cloud contact center and inside sales platform delivers more successful conversations.
The leading vendor's award-winning customer contact platform helps organizations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
NewVoiceMedia's 650+ customers include PhotoBox, MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.
ContactsNewVoiceMedia PR contact
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Allison Wilson
352-502-9539
Email: [email protected]
Firm replaces telephony infrastructure from Talkdesk with ContactWorld
to enhance customer experience throughout Europe
SAN FRANCISCO–(BUSINESS WIRE)–#NewVoiceMedia—NewVoiceMedia,
a global provider of cloud contact center and inside sales technology
that enables businesses to have more successful conversations, today
announced that Selectra,
a leader in energy price comparisons, has chosen its ContactWorld for
Service platform to enhance its contact center operations and customer
experience throughout Europe.
Selectra signed a three-year agreement for ContactWorld, replacing
previous contact center technology from Talkdesk that had a basic level
of API integration with its Zoho CRM platform and very limited telephony
infrastructure. NewVoiceMedia’s API-led contact center technology
integrates seamlessly with the CRM software to ensure all customer
interactions are tracked and service levels measured, offering the
company communications that are complementary to its Zoho system.
The Paris-based firm selected NewVoiceMedia’s solution for its deep
integration with Zoho, global insights and rich functionality, to offer
the best possible experience for its European customer-base served
largely from Madrid, while benefiting from a single view of performance
across all its operating units.
With ContactWorld, the company’s customer service agents will benefit
from immediate access to a customer’s entire history of interactions and
inbound calls can be intelligently managed and routed, ensuring callers
are connected to the most appropriate consultant – improving handling
time and customer satisfaction. With a true cloud environment,
NewVoiceMedia also offers the company a flexible platform for growth and
reduced capital investments.
Furthermore, advisors can log into the same system wherever they are, as
all they need is a phone and internet connection, meaning they can work
from multiple locations. The platform offers a real-time window into the
entire contact center operation, so advisors can be easily managed, and
customizable, rich reports allow the company to understand where
improvement opportunities exist.
Aurian de Maupeou, co-founder of Selectra, comments, “We spent several
months benchmarking contact center technologies and NewVoiceMedia’s
pricing and ability to implement a new integration within tight
deadlines made it the best choice. We integrated ContactWorld into Zoho
in less than a month using NewVoiceMedia’s API-led platform, and are
experiencing far superior integration capabilities than with our
previous technology.”
Scott Sampson, Chief Revenue Officer of NewVoiceMedia, adds, “We’re
delighted to be working with Selectra and further accelerating our
business throughout Europe. ContactWorld’s seamless CRM integration,
scalability and flexibility will help the company deliver a completely
unique and personalized customer experience to thousands of customers
across Europe, while also improving advisor performance and
satisfaction.”
Founded in 2007, Selectra helps residential and business customers
reduce their electricity, gas, Internet and mobile phone bills. In 2016,
250,000 households and families used the company for their electricity
or gas contracts.
For further information about NewVoiceMedia, visit www.newvoicemedia.com.
– ENDS –
About NewVoiceMedia
NewVoiceMedia’s
cloud contact center and inside sales platform delivers more successful
conversations.
The leading vendor’s award-winning customer contact platform
helps organizations worldwide build a more personal relationship with
every customer or prospect. It joins up all communications channels
without expensive, disruptive hardware changes and plugs straight into
your CRM for full access to hard-won data. With a true cloud environment
and proven 99.999% platform availability, NewVoiceMedia ensures complete
flexibility, scalability and reliability.
NewVoiceMedia’s 650+ customers include PhotoBox, MobileIron, Lumesse,
Vax, JustGiving and Canadian Cancer Society. For more information, visit www.newvoicemedia.com or
follow NewVoiceMedia on Twitter @NewVoiceMedia.
Contacts
NewVoiceMedia PR contact
Allison Wilson
352-502-9539
Email:
[email protected]
