Schneider Electric Selects DSI for a Full Mobile Work Order Solution

KANSAS CITY, Mo.–(BUSINESS WIRE)–DSI announced today that Schneider Electric has selected DSI to mobilize
their services organization with a mobile work order and inventory
solution fully integrated into NetSuite.

The Solar Business of Schneider Electric is focused on designing and
developing products and solutions for the solar power conversion chain
and providing best-in-class global customer services and technical
support. As the solar market goes through a rapid wave of
consolidations, Schneider Electric is one of the few companies
that remains committed in its efforts to provide spare parts, service
and technical support over the 20+ year life of a solar installation.

To maintain their position as an industry leader, Schneider sought a
mobile service application with on and offline capabilities to operate
across their global network of engineers. They needed a solution to
allow supervisors to schedule and assign service orders to the most
appropriate resources and for engineers to have full visibility of
customer information, symptoms, fault diagnosis and parts required.

Schneider selected DSI to achieve these important business goals. DSIÔÇÖs
mobile applications will allow users to perform offline case and task
management while updating the status of their case/task tickets from the
field directly to NetSuite. The apps will be used to collect start and
stop time to more accurately record labor information.

ÔÇ£Schneider ElectricÔÇÖs network of over 100 engineers needs the right
tools to provide the quality services our customers expect,ÔÇØ said
Georges-Henri Mongereau, Solar Service VP, Schneider Electric. ÔÇ£DSIÔÇÖs
mobile apps will unify our organization, specifically our engineers, and
ultimately weÔÇÖll be able to provide a better customer experience.ÔÇØ

With DSI mobile work order and inventory solutions, Schneider will be
able to enhance business processes, including scheduling, photo and
signature capture and offline case and task management, all integrated
seamlessly into NetSuite. EngineersÔÇÖ processes will be streamlined to
ensure customers are served in a timely and accurate manner.

ÔÇ£Schneider ElectricÔÇÖs team needed a solution to optimize field
operations, and DSIÔÇÖs mobile solutions will create a connected
environment for their team across the globe, ensuring work order
accuracy and increasing engineersÔÇÖ productivity,ÔÇØ said Mark Goode, Chief
Operating Officer, DSI. ÔÇ£WeÔÇÖre thrilled to be a part of their journey to
improve customer service and provide visibility to their field
operations.ÔÇØ

About Schneider Electric

Schneider Electric develops connected technologies and solutions to
manage energy and processes in ways that are safe, reliable, efficient
and sustainable. Visit www.schneider-electric.us/en/
to learn more.

About DSI

DSI is the Digital Supply Chain PlatformÔäó company
that provides mobile-first and cloud supply chain solutions for the
digital economy. Visit www.dsiglobal.com to
learn more.

Contacts

All Inquiries
DSI
Steve OÔÇÖKeeffe
Regional Vice President,
EMEA
+44 1628 421740
[email protected]