Rimini Street Delivers Premium SAP Support to Solar Frontier

Japan-based company achieves significant savings that help drive
digital business initiatives

LAS VEGAS–(BUSINESS WIRE)–#riministreet—Rimini
Street, Inc., (Nasdaq: RMNI), a global provider of enterprise
software products and services, and the leading third-party support
provider for Oracle and SAP software products, today announced that
Solar Frontier K.K., a leading developer and distributor of residential
and industrial CIS (copper, indium and selenium) solar panels based in
Japan, has adopted Rimini Street for support of its SAP ERP applications.
Solar Frontier moved to Rimini Street third-party support to reduce
annual SAP vendor maintenance costs, achieve business efficiencies and
help drive investments in other critical areas of the business,
including data analysis and supply chain management.

Limited Value from Vendor Annual Support Drives Switch

Solar Frontier began using SAP ECC 6.0 in 2010 when parent company Showa
Shell Sekiyu completed its SAP implementation. With only a few
customizations and minimum add-ons, Solar FrontierÔÇÖs SAP application was
stable and mature, and the frequency of support usage was low. Yet,
vendor response to issues was slow, sometimes taking several weeks.
Solar Frontier determined that the level of service and response from
SAP was not commensurate with the annual maintenance costs paid. In
addition, the company sought to achieve greater organizational
efficiencies and cost savings by integrating and streamlining its
separately managed IT infrastructure and reducing the cost to manage its
applications. In looking at options to optimize the cost of maintaining
the various application software and IT services, Solar Frontier turned
to Rimini Street.

Rimini Street Premium Support Gains Attention

Soon after initial discussions with Rimini Street, Solar Frontier began
to develop significant interest in the CompanyÔÇÖs premium support
capabilities.

ÔÇ£At first, we only looked at the cost merits of Rimini Street, but we
soon came to understand that their support quality is much better
compared to SAP, based on discussions with various clients and industry
analysts,ÔÇØ said Yasuharu Takeuchi, department manager, IT Planning &
Promotion Department, Solar Frontier K.K. ÔÇ£My interest in Rimini Street
increased and I became convinced that there was no reason not to engage
in their services. In fact, I was impressed by the fact that there was a
company providing such services.ÔÇØ

As with all Rimini Street clients, Solar Frontier has a senior-level
Primary Support Engineer (PSE) with an average of 15 yearsÔÇÖ experience
assigned to them. Rimini Street PSEs provide 24/7/365 support for all
issues, including support for customizations, with a guaranteed response
time of 15 minutes or less for Priority 1 critical cases.

Savings Lead to New Investments to Prepare for the Future

Using the savings generated by switching to Rimini Street, Solar
Frontier will drive strategic initiatives and intends to expand a wide
range of systems that will help the company prepare for the future.

ÔÇ£The judgment criteria to achieve our goals in IT investment is whether
the costs ultimately contribute to the company's performance. Regularly
reviewing our spend to determine if the investments are meaningful is
important,ÔÇØ said Mitsuyoshi Sano, IT Planning & Promotion Department,
Solar Frontier K.K. ÔÇ£We rebuilt our data analysis and sales management
systems last year, which are mainly being used by the sales department
today. We are also improving the functionality of our peripheral systems
for management and other department users, with the goal to help improve
business performance overall.ÔÇØ

In addition, Solar Frontier will optimize IT investments to strengthen
supply chain-related systems, such as the management of inventory and
logistics.

ÔÇ£Nearly all Japanese companies are now promoting digital transformation
as part of their organization's growth strategy, with cost optimization
remaining a major business opportunity,ÔÇØ said Yorio Wakisaka, general
manager ÔÇô Japan, Nihon Rimini Street. ÔÇ£Solar Frontier has succeeded in
improving many areas of its business, including operational efficiencies
and strategic investments. By looking to its next level of cost reforms
to include integration of IT infrastructure along with support services
from Rimini Street, they are now able to deploy personnel to strategic
projects and have gained flexibility and cost advantages to enable the
future road map of their core systems. This benefit can be enjoyed by
many other companies as well.ÔÇØ

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise
software products and services, and the leading third-party support
provider for Oracle and SAP software products. The Company has redefined
enterprise software support services since 2005 with an innovative,
award-winning program that enables licensees of IBM, Microsoft, Oracle,
Salesforce, SAP and other enterprise software vendors to save up to 90
percent on total support costs. Clients can remain on their current
software release without any required upgrades for a minimum of 15
years. Over 1,580 global Fortune 500, midmarket, public sector and other
organizations from a broad range of industries currently rely on Rimini
Street as their trusted, third-party support provider. To learn more,
please visit https://www.riministreet.com/,
follow @riministreet
on Twitter and find Rimini Street on Facebook
and LinkedIn.
(C-RMNI)

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Contacts

Rimini Street, Inc.
Michelle McGlocklin, +1 925-523-8414
[email protected]