PSEG Long Island Selects Tendril to Implement Behavioral Energy Efficiency and Customer Engagement Programs

Tendril to Serve More Than 1 Million Residential Customers with
Personalized Energy Management Tools

BOULDER, Colo.–(BUSINESS WIRE)–Tendril, a leading demand side management (DSM) analytics platform
provider, today announced it has been selected by PSEG Long Island to
serve as its behavioral energy efficiency (BEE) and customer engagement
partner of choice. PSEG Long Island, a leading utility committed to
increasing customer satisfaction, deployed several Tendril solutions
that help customers understand their home energy use, provide
personalized, actionable recommendations to improve energy efficiency,
and position PSEG Long Island as a trusted advisor for home energy
management.

ÔÇ£TendrilÔÇÖs suite of behavioral energy efficiency tools are designed to
increase customer satisfaction and customer engagement which is central
to our mission at PSEG Long Island,ÔÇØ said Michael Voltz, Director of
Energy Efficiency and Renewables at PSEG Long Island. ÔÇ£As our customers
seek more information and insight into their energy usage, arming them
with the right tools will pay dividends in helping customers save money
and energy.ÔÇØ

PSEG Long Island has selected TendrilÔÇÖs suite of behavioral energy
efficiency and demand management products including:

• Home Energy Reports – The reports combine behavioral science
  and physics-based home simulation to give consumers a close-up view of
  their individual usage data, comparisons to similar residences, and
  practical, easy-to-follow tips to save energy. Reports will be
  provided through a prescriptive combination of mail and email
  delivery. TendrilÔÇÖs home energy reports are proven to increase
  customer satisfaction.
• Customer Engagement Portal – The portal gives customers an
  interactive experience with a disaggregated view of whole home
  consumption, similar home comparisons, customized messaging and
  targeted promotions.
• High Usage Alerts – Customers receive proactive communications
  via text or email partway between their billing cycles if their energy
  use is trending higher than previous cycles.
• Assessments – Assessments can be completed by the homeowner or
  facilitated by an auditor to collect information on appliance type and
  electricity usage across a range of areas, including heating, cooling,
  lighting, water heating and pool/spa pumps. This user-provided data
  informs customersÔÇÖ home energy reports and portal experience, allowing
  consumer-facing communications to be more personalized.
• Marketplace – Tendril has partnered with EFI, a leader in
  utility marketplaces, to help update a marketplace for customers to
  purchase energy efficiency products. The Tendril platform will provide
  analytical insights that inform whom to target, personalized savings
  estimates for offers, and messaging tailored by segment.

ÔÇ£TodayÔÇÖs customer requires more insight into their energy usage, and
forward-thinking utilities like PSEG Long Island are identifying
innovative ways to engage them. By providing insights based on their
energy data, weÔÇÖre guiding customers to take the necessary actions that
decrease energy usage,ÔÇØ said Adrian Tuck, CEO of Tendril.

PSEG Long Island

PSEG Long Island operates the Long Island Power AuthorityÔÇÖs transmission
and distribution system under a 12-year contract. PSEG Long Island is a
subsidiary of Public Service Enterprise Group Incorporated (NYSE:PEG), a
publicly traded diversified energy company with annual revenues of $9.1
billion.

About Tendril

Tendril is transforming the residential energy market. Our data
analytics on more than 123 million homes creates new business
opportunities for any product or service provider connected to the home.
Today, this includes electric and gas utilities, energy retailers and
real estate professionals. Built over more than a decade, the Tendril
Platform delivers real-time, ever-evolving data about the home and how
people use energy in it. These rich insights help our customers improve
customer acquisition, increase engagement and orchestrate home energy
experiences. For more information, please visit www.tendrilinc.com
and follow us on Twitter at @tendril.

Contacts

Tendril
Elaine Reddy, 720-252-8105
[email protected]