Mount Pleasant Waterworks Creates a New Customer Service Experience

Utility meets high expectations for accuracy and service with AMI
technology

RALEIGH, N.C.–(BUSINESS WIRE)–#SensusNews–(Click
to Tweet) – Just a few miles from the South Carolina coast, the
town of Mount Pleasant exudes the southern charm and rich historical
resonance that typify the “Lowcountry.” And though this may conjure up
images of laid-back residents sipping sweet tea on their porch swings,
the reality is a little different for the town’s water utility.

“Our customers are generally well educated, have a high household income
and are technologically savvy,” said Nicole Bates, customer services
manager, Mount
Pleasant Waterworks (MPW). “This all adds up to a customer base that
has high expectations for the data and services we’re able to provide
them.”

To meet the rigorous customer demands for usage data and insight, MPW
turned to Sensus,
a Xylem brand. MPW chose to pilot the Sensus
Advanced Metering Infrastructure (AMI) solution, which met all of
their demands for an efficient, reliable system for collecting meter
data and improving service for their customers.

MPW began by replacing 50 water meters in the harshest environments for
obtaining reads with Sensus SR
II® meters. Additionally, MPW deployed the FlexNet®
communication system, a long-range radio network that provides a
scalable, reliable and secure communications infrastructure to transmit
data seamlessly between the utility and their meters. Finally, MPW
leveraged Sensus Managed
Services, including Network
as a Service (NaaS) and Software
as a Service (SaaS), to take the operational and maintenance burden
off their IT staff and focus on what they do best: serving their
customers.

The pilot was a resounding success. Sensus integrated the FlexNet system
with the utility’s existing meters with 100 percent meter read success.
Best of all, by freeing up the time and resources needed to manage the
network and software, MPW could devote more time to better serving
customers.

“The Sensus solution enabled us to begin building a new customer service
experience,” said Bates. “More data means more knowledge, which equals
more opportunity.”

Read the case
study to learn more about MPW’s plans for the future of their Sensus
AMI solution.

About Sensus

Sensus helps a wide range of public service providers—from utilities to
cities to industrial complexes and campuses—do more with their
infrastructure to improve quality of life in their communities. We
enable our customers to reach farther through the application of
technology and data-driven insights that deliver efficiency and
responsiveness. We partner with them to anticipate and respond to
evolving business needs with innovation in sensing and communications
technologies, data analytics and services. Learn more at sensus.com
and follow @SensusGlobal on Facebook,
LinkedIn
and Twitter.

About Xylem

Xylem (XYL) is a leading global water technology company committed to
developing innovative technology solutions to the world’s water
challenges. The Company’s products and services move, treat, analyze,
monitor and return water to the environment in public utility,
industrial, residential and commercial building services settings. Xylem
also provides a leading portfolio of smart metering, network
technologies and advanced infrastructure analytics solutions for water,
electric and gas utilities. The Company’s more than 16,500 employees
bring broad applications expertise with a strong focus on identifying
comprehensive, sustainable solutions. Headquartered in Rye Brook, New
York with 2017 revenue of $4.7 billion, Xylem does business in more than
150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that
transports water in plants, highlighting the engineering efficiency of
our water-centric business by linking it with the best water
transportation of all – that which occurs in nature. For more
information, please visit us at www.xylem.com.

Contacts

for Sensus
Kim Genardo, +1 919-376-2566
[email protected]
or
Mark
Van Hook, +1 919-459-6481
[email protected]