Midwest Energy & Communications Upgrades Broadband Phone with Alianza VoIP Solution

Cloud Voice Platform elevates customer experience with feature
enhancements and back-office automation

ST. LOUIS–(BUSINESS WIRE)–#Cloud—Alianza
Inc., the cloud voice platform company, announced today that Midwest
Energy & Communications (MEC) has selected Alianza’s Cloud Voice
Platform for its next-gen FTTH VoIP solution. With Alianza’s solution,
MEC is delivering a better overall user experience to its members, while
simplifying voice management and reducing its overall total cost of
ownership for VoIP.

“Our mission is to deliver first-in-class innovations and solutions to
rural communities to enrich small-town life,” commented Candy Riem, Vice
President of Marketing and Member Solutions at MEC. “Alianza is a true
phone services partner in helping us fulfill that promise to our
members.”

MEC’s upgrade provides the electric cooperative with a future-proof,
more agile VoIP solution with a superior cost model compared to
wholesale hosted VoIP models of the past. MEC realizes impactful
operational improvements and automation of key customer lifecycle tasks
from the integration of the Cloud Voice Platform with its back-office
systems and fiber access elements.

This partnership brings together two Utilities Technology Council (UTC)
award winners from 2017. MEC received the UTC APEX Award, recognizing
utilities and individuals who have shown extraordinary initiative.
Alianza was recognized with the UTC Impact Award for Services for its
fiber VoIP solution and the resulting proven customer success.

“We share Midwest Energy & Communications’ passion for excellent
customer experience,” commented Justin Cooper, Vice President of Sales
and Business Development for Alianza. “We are excited to be a part of
their communications portfolio as it continues to grow for the members.”

Learn more

Download Alianza’s white paper, Service
Provider VoIP: Next Gen is the Cloud to read more about the benefits
of using a cloud voice platform to deliver VoIP.

Alianza is showcasing its fiber VoIP solution for utilities and electric
cooperatives at NISC’s Member Information Conference taking place Sept.
25-28 in St. Louis, Missouri.

About Alianza

Alianza radically transforms communications delivery so that service
providers thrive with strong margins, better service and elegant
management. Alianza’s Cloud Voice Platform is a web-scale, turnkey
virtualized software solution that enables cable, mobile, telco and
other broadband providers to rapidly customize, launch and profit from
VoIP and UC services. The power of Alianza’s cloud delivers a lower
total cost of ownership and a clear business case for VoIP with a
zero-CAPEX, success-based SaaS model. This new way to deliver voice
service untangles service providers from the restraints of old-school
voice networks and accelerates innovation and growth. Learn more about
Alianza at www.alianza.com
and connect with the company on Twitter
and LinkedIn.

About Midwest Energy & Communications

Midwest Energy & Communications is a member-owned cooperative providing
electric distribution, propane and fiber internet services to more than
35,000 customers in 11 counties in southern Michigan and northern
Indiana and Ohio.

Contacts

Alianza Inc.
Kevin Mitchell, 801-802-6441
[email protected]