Machines To Get Better Preventative Healthcare Than Humans By 2020

New research reveals the ways organizations monitor industrial
equipment is providing a blueprint for human health

LONDON–(BUSINESS WIRE)–#ServiceMax–A new study from Vanson Bourne, sponsored by ServiceMax,
from GE
Digital, the leading provider of field service management solutions,
has found that 75% of IT and field service leaders makers believe that
machines will receive better, preventative healthcare than human beings
by 2020.

IT and field service leaders surveyed believe advancements in machines
having the ability to predict failure, and take preventative measures or
self-healing actions are widely viewed as beneficial to a company’s
bottom line. For example:

• 46% of respondents say machines requesting help themselves will help
  their company better manage their equipment assets.
• 39% of respondents say predictive maintenance would help better manage
  asset equipment.
• 44% of respondents say digital twin with predictive maintenance and
  artificial intelligence would help prevent major failures.
• 69% of respondents surveyed say they would like their own personal
  digital twin to help themselves and medical professionals regulate
  their health in non-invasive ways by taking early action and
  preventative measures.

The new study, “After
The Fall: Cost, Causes and Consequences of Unplanned Downtime,”
surveyed 450 field service and IT decision makers in the UK, US, France
and Germany across the manufacturing, medical, oil and gas, energy and
utilities, telecoms, distribution, logistics and transport sectors,
among others. According
to Gartner, by 2020, 10% of emergency field service work will be
both triggered and scheduled by artificial intelligence. The new study
highlights the impact of new technology like artificial intelligence,
analytics, and use of a digital twin on how we monitor industrial
machines to predict when a piece of equipment will fail and what
preventative service maintenance is required.

“In the same way that organizations want zero unplanned downtime with
their equipment assets to avoid expensive loss of production or service,
we want to mitigate our own human 'outages,'” said Mark Homer, Vice
President Global Customer Transformation for ServiceMax, from GE
Digital. “This holistic view of how something is operating – whether
it’s a person, an equipment plant or an individual component in a
machine – has historically been disjointed and only visible when
something goes wrong. Today, organizations are now acutely aware of the
value of a real-time view on the health and performance of their
critical assets, as well as predictive analytics on when preventative
maintenance or intervention is required, and access to time series data,
service history and optimization demands. The research found that more
than half of companies are planning to invest in a digital twin in the
next three years. The value of these digital insights in an industrial
context is starting to generate interest in preventative maintenance in
a human context.”

A copy of the Vanson Bourne Whitepaper, Executive Summary and
Infographics, can be downloaded here.

About ServiceMax

ServiceMax, from GE Digital, leads the global industry of field service
management software – an estimated $25 billion market worldwide. The
company creates solutions for the 20 million people globally who
install, maintain, and repair machines across dozens of industries as
the leading provider of complete end-to-end mobile and cloud-based
technology for the sector.

About Vanson Bourne:

Vanson Bourne is an independent specialist in market research for the
technology sector. Their reputation for robust and credible
research-based analysis is founded upon rigorous research principles and
their ability to seek the opinions of senior decision makers across
technical and business functions, in all business sectors and all major
markets. For more information, visit www.vansonbourne.com.

Contacts

Devonshire Marketing
Vanessa Land, +44 7768 693779
[email protected]