Lakewood, California Selects FATHOM to Modernize Utility Billing and Customer Service With Big Data

PHOENIX–(BUSINESS WIRE)–FATHOM^TM
Water Management, Inc. (“FATHOM”), the utility-to-utility Smart Grid
for Water technology leader, today announced a new partnership with the
city of Lakewood, California. Lakewood will employ FATHOM’s complete
suite of software and managed services solutions, including the
installation and financing of Advanced Metering Infrastructure (AMI) to
ensure Lakewood’s continued leadership in water infrastructure
management and customer service advancements. The FATHOM suite of
services will reduce non-revenue water loss through existing Lakewood
distribution systems and enhance customer services with advanced
technology.

“FATHOM’s solution suite offers many benefits to local residents and to
Lakewood’s water system,” said Dr. Jason Wen, Lakewood’s Director of
Water Resources. “Residents will enjoy new tools through FATHOM’s U₂You
portal, which provides a breakdown of real-time personal water usage and
has customizable alerts that allow residents to optimize and reduce
their consumption. Furthermore, the new system will make the city better
equipped for emergency events. The power of big data will provide
valuable real-time information as a planning and operational tool for a
more efficient water system operation across Lakewood.”

Lakewood selected FATHOM as it provides an enhanced customer experience
through a new Customer Information System (CIS) offering and the FATHOM U₂You
customer portal. These come complete with an online utility billing
platform, advanced analytics and 24/7 customer care with call center
support for both English and Spanish-speaking residents. The FATHOM
offering will update Lakewood’s bi-monthly paper billing system to
monthly, modernized and secure through an online payment platform. Along
with the CIS tools, Lakewood will also deploy FATHOM’s Meter Data
Management (MDM) solutions and upgrade more than 20,000 aging water
meters with new smart meters that allow the water utility to more
accurately track and bill for water usage and reduce overall non-revenue
water loss. These tools will also improve the city’s ability to
accurately target pipeline maintenance, reduce water loss throughout
distribution systems, create efficient backend utility operations, and
overall, increase resource sustainability.

“Our products are designed to maximize efficiency and provide
data-driven insights to both the customer and the utility,” said Trevor
Hill, CEO of FATHOM. “Both parties can expect to see a live breakdown of
water usage which will enable them to cut costs and better manage
precious resources in advance of extreme weather events, like the
California drought. Through this advanced resource monitoring system,
we’re able to see benefits in both the environmental and business side
of utility operations. FATHOM is helping cities prepare for the future
by building a secure, strong and smart water network.”

FATHOM makes financing projects like this as easy as possible for
municipal customers through FATHOM Capital, the company’s financing
program. Lakewood has opted to use FATHOM Capital to procure funds for
this implementation. The project broke ground last month and will be
complete during the first half of 2018.

About FATHOM

FATHOM provides comprehensive meter-to-customer solutions to help water
utilities do more with declining resources. FATHOM’s cloud-based
geospatial offerings, including Meter Data Management (MDM), Customer
Information System (CIS) and U2You (Utility-to-You) online customer
portal, are rapidly deployable, risk-free and transform live meter data
into a proven, turn-key, single-source, meter-to-cash solution. Founded
in 2003, the company has more than 150 employees based in Phoenix,
Austin, and Alpharetta, GA and over 150 public water systems and
partners. To learn more, visit www.gwfathom.com.
There is strength in numbers.

Contacts

Antenna Group for FATHOM
Katy Poniatowski, +1 415-977-1922
[email protected]