HomeServe USA Wins 4 American Business Awards

Company receives recognition in Customer Service, Management and
Marketing categories with two Gold and two Silver awards

NORWALK, Conn.–(BUSINESS WIRE)–HomeServe
USA (HomeServe), a leading provider of home emergency repair
solutions, was presented with 2 Gold and 2 Silver Stevie® Awards at the
15^th annual American
Business Awards (ABA) held in New York City for the Company’s
achievements in Customer Service, Management and Marketing. The ABAs are
the country’s premier business awards program, recognizing a variety of
organizations across industries for demonstrating excellence in business.

HomeServe won Gold in the Customer Service
Team of the Year – All Other Industries category. The Company also
earned Silver in the Customer Service
Department of the Year – All Other Industries category. In the
Management Team of the Year – Consumer Products and Consumer Services
Industries category, HomeServe took home another Gold
for its dedication to customer service.

“The recognition from the American Business Awards further validates our
mission to continue providing HomeServe’s over 3 million customers with
a best-in-class customer service experience. Our success has always been
tied to a customer-centric approach that closely understands every
homeowner’s struggles and needs,” said Rob Judson, senior vice
president, contact center operations, HomeServe USA. “We are honored to
share these awards with our Customer Service Contact Center team
members, who have been a testament to HomeServe’s core values –
constantly raising the bar by going above and beyond to deliver the best
possible experience for our customers.”

HomeServe additionally won Silver in the
Marketing Campaign of the Year – Insurance category for an effective,
customer-oriented marketing launch campaign deployed with the municipal
utility serving Kansas City and Wyandotte County. Focused on
demonstrating the impactful nature of plain language and educational
messages, HomeServe deployed a multi-pronged marketing effort across
media, direct mail and social channels to help area homeowners better
understand their responsibilities with respect to their home and the
value of coverage offered by the Company. The campaign yielded a
significant volume of homeowners opting in for HomeServe’s service
plans, saving Kansas City area customers over $100,000 in repair costs
in the eight months the service has been available.

“We are driven by placing the customer at the heart of all that we do –
and we believe that approach should be extended to prospective
customers, too,” said Bill Graham, chief marketing officer, HomeServe
USA. “By ensuring that our marketing communications are very simply
aligned with the broader HomeServe standard – always serve the
homeowner’s best interests – we were able to create a successful program
launch with Kansas City. We are thrilled to receive this award and
demonstrate how rewarding a customer-centric strategy can be, especially
when addressing audiences who aren’t customers yet.”

Details about The American Business Awards and the list of 2017 Stevie
winners are available at www.StevieAwards.com/ABA.

About The Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie
Awards, the German Stevie Awards, The American Business Awards, The
International Business Awards, the Stevie Awards for Great Employers,
the Stevie Awards for Women in Business and the Stevie Awards for Sales
& Customer Service. Stevie Awards competitions receive more than 10,000
entries each year from organizations in more than 60 nations. Honoring
organizations of all types and sizes and the people behind them, the
Stevies recognize outstanding performances in the workplace worldwide.
Learn more about the Stevie Awards at www.StevieAwards.com.

About HomeServe

HomeServe USA Corp (HomeServe) is a leading provider of home repair
solutions serving over 3 million customers across the US and Canada
under the HomeServe, Service Line Warranties of America (SLWA) and
Service Line Warranties of Canada (SLWC) names. Since 2003, HomeServe
has been protecting homeowners against the expense and inconvenience of
water, sewer, electrical, HVAC and other home repair emergencies by
providing affordable repair coverage and quality local service. As an A+
rated Better Business Bureau Accredited Business, HomeServe is dedicated
to being a customer-focused company supplying best-in-class repair plans
and other services to consumers directly and through over 450 leading
municipal, utility and association partners. For more information about
HomeServe, a 2016 Connecticut Top Workplace winner and recipient of
sixteen 2017 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com.
For information on SLWA visit www.slwofa.com
and for SLWC visit www.slwofc.ca.
To connect with HomeServe on Twitter and Facebook, please visit www.twitter.com/homeserveusa and
www.facebook.com/HomeServeUSA.

Contacts

MEDIA:
HomeServe USA
Myles Meehan, 203-356-4259
[email protected]
or
ICR,
Inc. for HomeServe USA
Sourav Das, 203-682-8283
[email protected]