HomeServe USA CEO Tom Rusin Steps Into New Global Role

John Kitzie takes over as HomeServe North America CEO

NORWALK, Conn.–(BUSINESS WIRE)–#HomeRepairs—HomeServe
USA (HomeServe), a leading provider of home emergency repair service
solutions across the United States and Canada, is pleased to announce
that its current CEO, Tom Rusin, will move into a new global role with
UK-based parent company HomeServe plc. The change is part of a
management restructure to drive performance across multiple global
product lines.

Tom Rusin has served as the CEO of HomeServe’s North American business
since July of 2011. In his new role, Rusin will be Global CEO of
HomeServe Membership, the central part of HomeServe’s business that
offers home repair service plans directly to customers and through
partnerships with municipalities, utilities and associations. The CEOs
of the Membership businesses in the U.K., France, Spain and North
America will report to Rusin, who will maintain his primary office
location in HomeServe’s North American offices in Norwalk, CT.

Rusin will be succeeded as CEO in North America by John Kitzie, who
currently serves as the company’s North American Chief Operating
Officer. Kitzie has been instrumental to the company’s growth since he
joined HomeServe in October 2012. In his role as COO, Kitzie oversaw the
company’s customer operations, service delivery, information systems and
business transformation initiatives. Prior to HomeServe, Kitzie served
as Executive Vice President of Operations for Affinion Group where he
was responsible for contact centers, fulfillment, merchandising, supply
chain, procurement and telecommunications. Prior to joining Affinion
Group, Kitzie served as President of Savemart and Senior Vice President
of Vcommerce.

Tom Rusin said: “As HomeServe increases its global focus on
emerging areas like HVAC, smart homes, and home expert resources, I am
excited to step into this new role to ensure continued excellence in
HomeServe’s core policy business of providing customers with peace of
mind during home emergencies. HomeServe continues to grow and thrive in
North America and across the world, and I am pleased to have my
colleague and good friend, John Kitzie, move into the role as the leader
of our North American operations.”

John Kitzie: “With HomeServe surpassing the 3.4m customer mark
following the transition of the first tranche of the Dominion Products
and Services policy book in December 2017, I am extremely optimistic
about what lies ahead for the company. I am committed to continuing to
position HomeServe as the premier provider of home repair service plans,
repairs and installations in North America,” said John Kitzie.

The management changes take effect immediately. For information about
HomeServe please visit www.homeserveusa.com.

About HomeServe

HomeServe USA Corp. (HomeServe) is a leading provider of home repair
solutions serving 3.4 million customers across the US and Canada under
the HomeServe, Home Emergency Insurance Solutions, Service Line
Warranties of America (SLWA) and Service Line Warranties of Canada
(SLWC) names. Since 2003, HomeServe has been protecting homeowners
against the expense and inconvenience of water, sewer, electrical, HVAC
and other home repair emergencies by providing affordable repair
coverage, installations and quality local service. As an A+ rated Better
Business Bureau Accredited Business, HomeServe is dedicated to being a
customer-focused company supplying best-in-class repair plans and other
services to consumers directly and through over 500 leading municipal,
utility and association partners. For more information about HomeServe,
a 2017 Connecticut Top Workplace winner and recipient of eighteen 2018
Stevie Awards for Sales & Customer Service, or to learn more about
HomeServe’s affordable repair plans, please go to www.homeserveusa.com.
To connect with HomeServe on Facebook and Twitter, please visit www.facebook.com/homeserveusa
and www.twitter.com/homeserveusa.

Contacts

Media
HomeServe USA
Myles Meehan, 203-356-4259
[email protected]
or
Hill+Knowlton
Strategies for HomeServe USA
Merrie Leininger, 775-846-0664
[email protected]