ForeSee Introduces Expanded Professional Services To Drive Client Customer Experience Programs

ANN ARBOR, Mich.–(BUSINESS WIRE)–ForeSee, the leader in Voice
of Customer (VOC) solutions, today announced new consulting and
usability services to help retail, financial services, government,
utilities and other clients make informed decisions and drive customer
satisfaction. The full range of services from ForeSee’s customer
experience (CX) analysts, architects, and usability experts help
companies better prioritize VOC data to build, grow, and operationalize
CX programs.

Innovative organizations increasingly count on CX intelligence and the
power of CX data to help guide their strategies. The mission of the
200-strong ForeSee professional services team is to help
clients purposefully act on the most critical experience issues across
the customer journey.

“The expansion of our professional services offerings helps our clients
increase the impact of their CX programs, and through that, their
business,“ said Justin Mason, Vice President of Global Professional
Services at ForeSee. “We have a dedicated and enthusiastic team of
analysts, architects, usability experts, and support teams who are the
best in the business — and who are passionate about helping our clients
win on customer experience.”

The core offerings from ForeSee Professional Services bring together
both qualitative and quantitative analysis, visualization tools, and
usability best practices with a hands-on partnership approach. It
includes:

CX Strategic Analysis – Turning data into actionable
intelligence. The CX Strategic Analysis team offers in-depth
understanding of CX insights, helping clients connect feedback from
multiple touchpoints across the customer journey, while providing both
tactical and strategic CX recommendations.

CX Architect Services – Providing faster time-to-value for
CX programs. The CX Architect team provides expert guidance on how to
build a winning CX program, apply proven best practices, and expertise
to avoid costly pitfalls to ensure smooth and efficient implementations.

Usability Services – Calibrating major design initiatives
with customer insights. The Usability team guides design decisions that
improve business outcomes by validating every decision in the design
process with voice of customer data – well before any line of code is
deployed.

Support & Training – Providing partnership
and world-class support for ForeSee clients, including 70% of the
Internet Retailer 100, 90% of U.S. government executive branch
departments, 8 of the top 10 retail banks worldwide, and thousands of
other companies and organizations. ForeSee’s support team helps clients
with training, implementation, and integration of ForeSee solutions.

About ForeSee

ForeSee pioneered customer experience intelligence in 2001 and has
become a recognized leader in Voice of Customer (VOC) solutions. The
award-winning ForeSee CX Suite helps more than 2,000 companies worldwide
transform their VOC programs into a strategic business discipline that
delivers economic impact. ForeSee is headquartered in Ann Arbor, MI and
has offices in New York; Washington, DC; St. Louis; Cleveland; San
Francisco; Vancouver; and London. For more information, visit www.foresee.com.

Contacts

ForeSee
Caroline Hacker
caroline.hacker@foresee.com