City of Troy Improves Customer Relationships and Billing Accuracy with Sensus AMI Solution

Alabama utility upgrades to state-of-the-art technology, saving time
and lowering costs

RALEIGH, N.C.–(BUSINESS WIRE)–#SensusNews–Located just south of Montgomery, Alabama, the City
of Troy is a unique mix of southern small-town charm and big-city
amenities. There’s a vibrant downtown square where the city’s 20,000
residents can be found dining at local restaurants or shopping at
boutique stores. Around the corner, students on the campus of Troy
University might be at the campus theater or cheering on the school’s
football team, the Trojans.

“It’s a small southern town where everybody seems to know everybody.
But, we’re growing and there is a lot going on,” said Danny Lee,
advanced metering infrastructure (AMI) coordinator, City of Troy. “We
strive to keep the city utility system up-to-date with the latest
advances to provide the highest quality service to the community.”

By 2014, the City of Troy’s utility infrastructure, which encompasses a
combined 14,000 electric and water meters, was starting to experience
equipment failures. Each individual meter had to be monitored manually
to ensure accuracy in some cases.

“We wanted to create more efficiency in our system while also gaining
quicker access to data so we could be more responsive for our
customers,” said Lee. “We knew it was time to do something new.”

After an extensive evaluation process, the City of Troy turned to Sensus,
a Xylem brand, to implement a complete meter replacement program and
upgrade to an advanced metering infrastructure (AMI) platform.

The city’s AMI solution included the Sensus Stratus®,
A3
ALPHA®, and iConA™ electricity
meters, as well as the iPERL®
and OMNI™ water meters. The Sensus FlexNet®
communication network and Sensus
Analytics solutions serve as the platform’s command center, enabling
staff to remotely monitor and manage the city’s electric and water
meters.

With their AMI solution in place, the City of Troy has achieved their
goals for the upgrade—and then some. The city is able to frequently
monitor usage data allowing them to pinpoint issues quickly and
proactively address them on behalf of their customers.

“For any utility looking to upgrade their metering system, I recommend
taking a hard look at Sensus,” said Lee. “The support we’ve received has
been first-class since day one, and everything we use has helped us on a
daily basis.”

Read the full case
study to learn more about the City of Troy’s Sensus AMI
implementation.

About Sensus

Sensus helps a wide range of public service providers—from utilities to
cities to industrial complexes and campuses—do more with their
infrastructure to improve quality of life in their communities. We
enable our customers to reach farther through the application of
technology and data-driven insights that deliver efficiency and
responsiveness. We partner with them to anticipate and respond to
evolving business needs with innovation in sensing and communications
technologies, data analytics and services. Learn more at sensus.com
and follow @SensusGlobal
on Facebook,
LinkedIn,
Twitter
and Instagram.

About Xylem

Xylem (XYL) is a leading global water technology company committed to
developing innovative technology solutions to the world’s water
challenges. The Company’s products and services move, treat, analyze,
monitor and return water to the environment in public utility,
industrial, residential and commercial building services settings. Xylem
also provides a leading portfolio of smart metering, network
technologies and advanced infrastructure analytics solutions for water,
electric and gas utilities. The Company’s more than 16,500 employees
bring broad applications expertise with a strong focus on identifying
comprehensive, sustainable solutions. Headquartered in Rye Brook, New
York with 2017 revenue of $4.7 billion, Xylem does business in more than
150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that
transports water in plants, highlighting the engineering efficiency of
our water-centric business by linking it with the best water
transportation of all – that which occurs in nature. For more
information, please visit us at www.xylem.com.

Contacts

for Sensus
Kim Genardo, 919-376-2566
[email protected]
or
Mark
Van Hook, 919-459-6481
[email protected]