Cartegraph and SeeClickFix Leverage Mobile Technology to Engage Citizens, Improve Communities

Strategic partnership to disrupt local government technology, usher
in new era of clarity and customer service

DUBUQUE, Iowa–(BUSINESS WIRE)–Cartegraph, a leader in high-performance government software and
services, has announced an exclusive partnership with citizen request
leader, SeeClickFix. This connection is bridging the gap between
residents and their local government by providing a mobile,
citizen-first approach to operational communication and productivity.

Through this partnership, the power lies in the hands of citizens. Using
their smartphone or computer, a resident can use SeeClickFix
to find information on community services and events or instantly notify
city staff of non-emergency issues—such as potholes or graffiti. When
those requests come in, they are passed instantly into Cartegraph
OMS, the operations management system trusted by public works teams,
water departments, and parks across the country. Relying on mobile
technology, these teams can see and respond to requests in record
time—notifying the citizen every step of the way.

“In a mobile-first world, it’s not enough for government to be
transparent. Today, citizens expect clarity, responsiveness, and
convenience,” said Cartegraph Senior Vice President of Products Brad
Holthaus. “Together with SeeClickFix, we’re creating a seamless,
consumer-quality experience that’s taking public sector operations to
the next level. Residents will know their local government is listening
to them and see what happens behind the scenes to fulfill their
requests.”

Just south of San Francisco, the City of Burlingame, California has leveraged
Cartegraph OMS and SeeClickFix technology to streamline internal
workflows, eliminate redundancies and better communicate maintenance
activities with the community. In just a few taps, Burlingame citizens
can do anything from sign up for a recreational class or report a
streetlight outage to connect with city council or check on the status
of a work request.

“In the past decade, SeeClickFix has fundamentally changed the citizen
experience with local government. In that time, Cartegraph has redefined
what it means to be a high-performing government. At the intersection of
the two products and communities of users, stands a tremendous
opportunity to bring the future of local government to a new level of
engagement and operational efficiency. Through this partnership,
SeeClickFix will be able to bring to the light much of the hard work
that has been done—and is going to be done—in cities and towns where
Cartegraph is operating,” said SeeClickFix CEO Ben Berkowitz.

For more information on improving operational communication and
productivity, please visit www.cartegraph.com/seeclickfix
or call (800) 688-2656 x 5281.

About Cartegraph:
Cartegraph, headquartered in Dubuque,
Iowa, empowers cities and counties to become high-performance
organizations. They offer services and software to help local government
agencies manage assets effectively, deploy resources efficiently and
become more productive for the benefit of their citizens. For more
information, visit www.cartegraph.com.

About SeeClickFix:
A worldwide leader in request management, SeeClickFix works
with over 300 local governments and over 1 million registered users.
Since 2010, over 3 million requests have been resolved on
SeeClickFix—830,000 of which were in 2017 alone. For more information,
visit www.seeclickfix.com.

Contacts

Cartegraph
Colleen McKenna, 563-587-3311
Brand
Communication Specialist
[email protected]
or
SeeClickFix
Mike
Nargi, 203-752-0777
Global Head of Sales
[email protected]