American Water Announces Publication of Latest Corporate Responsibility Report

Report Demonstrates American Water’s Commitment to Serving Our
Customers and Our Communities

VOORHEES, N.J.–(BUSINESS WIRE)–American Water Works Company, Inc. (NYSE: AWK), the largest publicly
traded U.S. water and wastewater utility company, announced today it has
issued its fourth biennial corporate
responsibility report, covering its industry leading performance in
2015 and 2016.

“American Water’s corporate responsibility report provides a detailed
account of not just our corporate responsibility performance across the
business, but also the ways in which our people are showing leadership
in water quality, tackling emerging contaminants and investing in
infrastructure,” said Susan Story, president and CEO of American Water.
“We believe that engaged employees, working safely and efficiently,
coupled with smart investments in customer service, innovation and
infrastructure replacement, lead to highly satisfied customers.”

In selecting the content for its corporate
responsibility report, American Water used the Global Reporting
Initiative (GRI) Reporting Principles of materiality, sustainability
context and stakeholder inclusiveness. Some of the key accomplishments
highlighted in the report include the following:

• American Water continued to score greater than 99 percent for drinking
  water compliance and was 21 times better than the industry average for
  drinking water quality in 2016.
• American Water has invested more than $2 billion in capital
  infrastructure in 2015 and 2016 to build a more resilient system for
  our customers.
• American Water has realized more than $19.6 million in savings through
  249 process excellence initiatives in 2015 and 2016.
• In 2006, American Water set a goal to lower GHG emissions per volume
  of water produced by 16% over a 10 year period beginning in 2007. This
  report demonstrates that American Water has achieved a 25.8 percent
  decrease over that period and exceeded the goal.
• American Water has partnered with local environmental groups on 89
  stewardship projects in 11 states. These projects were awarded funding
  for initiatives related to clean water, conservation, education, and
  community sustainability.
• American Water’s annual AmerICANs in Action! Month of Service,
  established in 2011 to foster community service among employees and
  encourage them to volunteer in communities, continued to grow. In
  2016, a record-breaking 2,266 American Water employees participated in
  116 different projects, contributing more than 4,000 volunteer hours.

The full report can be found in the Corporate
Responsibility section of the company’s website.

About American Water

With a history dating back to 1886, American Water is the largest and
most geographically diverse U.S. publicly-traded water and wastewater
utility company. The company employs more than 6,800 dedicated
professionals who provide regulated and market-based drinking water,
wastewater and other related services to an estimated 15 million people
in 47 states and Ontario, Canada. More information can be found by
visiting www.amwater.com.

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Contacts

American Water Works Company, Inc.
Joseph Szafran
External
Affairs Manager
856-309-4690
[email protected]