FUCHS SE and Mercedes-Benz forge strategic after-sales partnership

FUCHS SE, the world’s largest independent lubricant supplier based in Mannheim, Germany, and Mercedes-Benz Global Customer Service & Parts, which is renowned for the global Mercedes-Benz service network, have announced a strategic partnership aimed at revolutionising automotive after-sales service. Signed on March 28, the agreement represents a significant stride in technological advancement, quality, and responsibility within the automotive industry.

This alliance is set to redefine automotive lubrication standards by delivering tailor-made solutions specifically designed for Mercedes-Benz customers. Both companies will pool their expertise to develop cutting-edge solutions that enhance vehicle performance, efficiency, and environmental sustainability.

“At Mercedes-Benz Global Customer Service & Parts our top priority is to deliver the highest level of customer satisfaction, truly caring for their vehicles by offering high-performing, innovative and more sustainable products,” said Andreas Jörg, director of Service & Parts Business and Warranty & Goodwill Mercedes-Benz Cars of Mercedes-Benz Group AG. “Our strategic partnership with FUCHS SE is an exciting opportunity to further enhance our commitment to our customers by collaborating on innovative technologies that will shape the future of mobility & customer experience.”

“We are thrilled to join forces with Mercedes-Benz Global Customer Service & Parts to push the boundaries of automotive technology,” said Stefan Fuchs, CEO of FUCHS SE. “FUCHS has a long history of working with Mercedes-Benz with most notably as the original partner for the genuine oil program. Together, we will work towards developing lubrication solutions that not only enhance vehicle performance and reliability but also promote environmental stewardship.”

In addition to their collaborative efforts in technology development, FUCHS and Mercedes-Benz Global Customer Service & Parts plan to undertake joint marketing initiatives and educational programs to raise awareness about the importance of sustainable mobility solutions.