Navigant Research Report Shows the Global Market for Utility Customer Information and Relationship Management Systems Is Expected to Total $61.1 Billion Over the Next Decade

Strong market growth is expected in Eastern Europe, Latin America,
and the Middle East & Africa

BOULDER, Colo.–(BUSINESS WIRE)–#Billing–A new report from Navigant
Research analyzes the global market for major utility
billing/customer information systems (CISs), customer relationship
management (CRM) systems, and customer operations analytics, providing
market forecasts, segmented by region, application, and segment, through
2027.

While legacy CISs have performed as cash registers for the utility
industry, there is increasing pressure to upgrade these vital systems to
perform additional functions. At many utilities, current CISs are out of
date and in need of upgrades to meet the requirements of more demanding
consumers and engaged regulators. Click
to tweet: According to a new report from @NavigantRSRCH,
global revenue for CIS/CRM and customer analytics is expected to total
$61.1 billion over the next decade.

“Billing and CIS solutions are some of the most complicated and
expensive IT applications needed by utilities,” says Michael Kelly,
research analyst at Navigant Research. “To keep up with the demand for
upgraded systems, vendors are responding with increased development of
customer management solutions and should expect strong adoption over the
forecast period.”

According to the report, increasing investment is expected across
Eastern Europe, Latin America, and the Middle East & Africa. In North
America and Western Europe, improvements to upgrade older systems are
being driven by customer demands for more engagement, integration with
mobile devices, and opportunities for increased reliability.

The report, Market
Data: Utility Customer Information and Relationship Management Systems,
analyzes the global market for major utility customer management
systems: CISs and CRM, as well as customer operations analytics. The
study provides an analysis of the market issues, including definitions,
drivers, and barriers, associated with customer management solutions.
Global market forecasts, segmented by region, application, and segment,
extend through 2027. The report also examines the key global market
trends related to utility CIS, CRM, and customer analytics solutions. An
Executive Summary of the report is available for free download on the Navigant
Research website.

About Navigant Research

Navigant Research, the dedicated research arm of Navigant, provides
market research and benchmarking services for rapidly changing and often
highly regulated industries. In the energy sector, Navigant Research
focuses on in-depth analysis and reporting about global clean technology
markets. The team’s research methodology combines supply-side industry
analysis, end-user primary research and demand assessment, and deep
examination of technology trends to provide a comprehensive view of the
Energy Technologies, Utility Transformations, Transportation
Efficiencies, and Buildings Innovations sectors. Additional information
about Navigant Research can be found at www.navigantresearch.com.

About Navigant

Navigant Consulting, Inc. is a specialized, global professional services
firm that helps clients take control of their future. Navigant’s
professionals apply deep industry knowledge, substantive technical
expertise, and an enterprising approach to help clients build, manage
and/or protect their business interests. With a focus on markets and
clients facing transformational change and significant regulatory or
legal pressures, the Firm primarily serves clients in the healthcare,
energy and financial services industries. Across a range of advisory,
consulting, outsourcing, and technology/analytics services, Navigant’s
practitioners bring sharp insight that pinpoints opportunities and
delivers powerful results. More information about Navigant can be found
at navigant.com.

* The information contained in this press release concerning the
report, Market Data: Utility Customer Information and Relationship
Management Systems, is a summary and reflects Navigant Research’s
current expectations based on market data and trend analysis. Market
predictions and expectations are inherently uncertain and actual results
may differ materially from those contained in this press release or the
report. Please refer to the full report for a complete understanding of
the assumptions underlying the report’s conclusions and the
methodologies used to create the report. Neither Navigant Research nor
Navigant undertakes any obligation to update any of the information
contained in this press release or the report.

Contacts

Navigant Research
Lindsay Funicello-Paul, +1-781-270-8456
[email protected]