GMC Software One of Three Companies Rebranding as Quadient®

Companies consolidate to provide a more holistic approach to the
customer experience

APPENZELL, Switzerland & BOSTON–(BUSINESS WIRE)–www.quadient.com:
GMC Software, the award-winning leader in Customer Communications
Management (CCM), announced today that it has become part of a newly
integrated company, which will operate under the name Quadient®.
Quadient integrates the omni-channel CCM, data quality and postal
capabilities of three Neopost sister companies—GMC Software, Human
Inference and Satori Software—into one portfolio of solutions to enable
customer experience (CX) by improving the customer journey across print,
digital and social channels.

Operating autonomously since 2012 under Neopost’s Enterprise Digital
Solutions (EDS) division, GMC Software, Human Inference and Satori
Software began the process of technical and cultural integration over
the past two years. Quadient is the final step in a thorough and fully
vetted process of internal integration, continuing to provide
world-class support to existing customers and delivering innovation with
every release.

“CX is the new battleground for business and understanding customers and
the current state of their experience throughout the customer journey is
critical to an organization’s success,” said Henri Dura, CEO of
Quadient. “As companies look to compete, they are facing four
foundational forces: the power consumers now have, the growing number of
channels, the evolving mandates for regulatory compliance and the
proliferation of data throughout their organization. The Quadient
solution suite makes it possible for companies to offer a seamless
experience with the delivery of exceptional, meaningful and accurate
communications that address these forces to drive exceptional customer
experiences.”

A Neopost company with over 350 full-time developers dedicated to CCM
and CX, Quadient is committed to innovation. It is the only company to
bring data quality capabilities and communications together in a
comprehensive portfolio with flexible implementation options, including
on-premise, hybrid and cloud solutions for a variety of users and
business requirements. Working with Quadient, organizations will have
the power to leverage and validate large amounts of customer data to
deliver every personalized communication quickly across the customer
journey. The result is the ability to drive business growth in a market
shaped by customer sophistication, rapidly changing technology and
complex regulations.

As part of the launch of Quadient, a day-long virtual event called CX
Transformation Day will share information about the newly-integrated
company, as well as how IT, marketing and CX professionals can deliver
meaningful interactions with current and future customers. Registrants
can attend any or all of the CX Transformation Day sessions to be held
Wednesday, Sept. 13. Click
here for session descriptions and to register for this free event.

About Quadient, formerly GMC Software

Quadient helps companies deliver meaningful interactions with current
and future customers. A Neopost Digital Company, the Quadient portfolio
of technology enables organizations to create better experiences for
their customers through timely, optimized, contextual, highly
individualized, and accurate communications for all channels. Our
solutions bring together and activate the entire organization in the
name of customer experience, through better collaboration and visibility
into the customer journey. Quadient supports thousands of clients and
partners worldwide in the financial services, insurance and service
provider industries in their quest to achieve customer experience
excellence via mobile, digital, social media and print technologies.

Contacts

Contact North America:
Sandy Armstrong
Account Executive
Sterling
Kilgore
+1-630-964-8500
[email protected]
or
Contact
EMEA:
Dominic Walsh
Spark Communications
+020 7436
0420
[email protected]