ContactRelief Partners with Bluefire Studios to Enhance Disaster Data
Power outage information to be added to Disaster Decision Engine data
set
RICHMOND, Texas–(BUSINESS WIRE)–ContactRelief, provider of the Disaster Decision Engine, 2018’s most
innovative customer care product, has signed a partnership agreement
with Bluefire Studios, LLC, an aggregator of real-time power outage
information. Under the agreement, ContactRelief will include Bluefire’s
PowerOutage.US data as one of the information sources it monitors to
create real-time disaster decision recommendations. ContactRelief
aggregates and analyzes data from multiple sources to deliver real-time
disaster information to help shape contact center engagement strategies
during times of natural or man-made disaster.
“The goal of the Disaster Decision Engine is to offer the most accurate
disaster information possible during times of challenging natural and
man-made events,” said ContactRelief CEO Mike Chandler. “Adding power
outage information to detailed weather data received from services like
the National Weather Service and NOAA will ensure we have the most
comprehensive information available to assist contact center operators
in making decisions about suspending or resuming contact with customers
during disasters.”
About ContactRelief
ContactRelief is a Houston, Texas based information service company
founded in 2017 by Doug Schultz, Mike Chandler and other owners and
executives formerly with United Recovery Systems, one of the largest
privately held account receivables management companies in the United
States. In 2008, Mr. Schultz started the Schultz Family Foundation. The
foundation's focus is to provide funding to disaster relief charities as
quickly as possible after a major disaster.
For more information visit: http://www.contactrelief.com
About PowerOutage.US
PowerOutage.US collects, records, and aggregates live power outage data
from utilities all over the United States, with the goal to create the
single most reliable and complete source of power outage information.
PowerOutage.US allows people directly affected by an outage event and
onlookers to stay informed and up to date. With information from over
500 public utilities available in one place, the site is one of the most
comprehensive and reliable sources of power outage information available.
For more information visit: https://poweroutage.us
Contacts
Arketi Group
Dan Earle, 404-929-0091, ext. 223
[email protected]
